Goods Return & Refund FAQ
  • 1. Please call APITA UNY e-Shop customer service hotline: 2885-0331 for registration first.*
  • 2. We will not accept any Products for exchange if such request is not registered with our customer service.
  • 3. Basically, Unicorn Stores (HK) Ltd. will accept the Product for exchange where there is a problem in the Product and such Product can be only exchange with the same product.
  • 4. Refund of the Price is only available where same product is not available for exchange.
  • 5. Please present the delivery slip and e-mail order confirmation to our customer service.
  • 6. Exchange and refund is only allowed within eight (8) days from date of delivery in accordance to our policy.
  • 7. Exchange of the Product must be originally packed without any use. The Product will not be accepted if it is used, damaged or altered (except there is any defect in the Product due to the manufacturer's fault).
  • 8. Unicorn Stores (HK) Ltd.'s staff will notify the Customer the date and store for exchange and refund.
  • 9. The Customer can come to our store in person or arrange delivery staff to go to their designated address for exchange.
  • 10. No exchange and refund for discounted or promotional products.
  • 11. In case of refund, the refund of the Price must be made at the store as Unicorn Stores (HK) Ltd. must verify such refund process with the relevant credit card company or bank and upon verification is made by Unicorn Stores (HK) Ltd., we will refund the price of the Product paid by you to the credit card account which you have used for purchase of that Products.
  • 12. The price paid by you via credit card will only be refunded to the same credit card account and no cash refund is allowed.

*Refund without registration will not be accepted.

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Payment Method

The Customer can use credit card or COD (cash on delivery) for payment of the price of the Product purchased through APITA UNY e-Shop services.

Where the payment is made by credit card, the relevant credit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. The authorization for such credit card payment must be given at the time of placing a purchase order.

*e-Shop will not accept APITA UNY Gift Certificate, Cash Coupon, Discount Coupon.
*e-Shop will not accept free interest installment.

The Customer can make payment by the following credit cards: